Frequently Asked Questions

This page offers a brief guide to some of the most frequently asked questions about funeral services, planning and pre-planning funerals.

Our funeral directors are available 24 hours a day, seven days a week. We can help advise you on the steps you need to take and discuss the options available to you.

What Should I Do When A Death Occurs?

When someone dies in hospital, hospice or a nursing home: As soon as possible contact us or ask the nursing staff to do this on your behalf. Later, notify family members and close friends.

When someone dies at home or unexpectedly: It is customary for the police to be notified. The Coroner may become involved, as well. As soon as possible contact us. Later, notify family members, close friends, employer, school, college and/or other institution.

Who Should Make The Funeral Arrangements?

The person with the legal authority to make funeral arrangements is the Executor of the Will. If there is no Will, there is a specific order of priority as to who may make funeral arrangements as per the “Cremation, Interment and Funeral Services Act of BC.”

What Purpose Does A Funeral Serve?

A funeral is an opportunity to pay tribute to someone you love. For those who are left behind, a funeral provides a place for family and friends to gather to support one another. It is an opportunity to celebrate the life and accomplishments of a loved one. It is the starting point from which the grief-healing process may begin.

What Do Funeral Directors Do?

Funeral directors are professionals trained and experienced in helping families cope with the challenges of the death of a loved one. They make funeral arrangements in keeping with the families wishes. They also make arrangements for transporting the body, completing necessary legal paperwork and they carry out your choices regarding the funeral service and disposition of the body.

How Much Does A Funeral Cost?

The cost of a funeral is really determined by you and your family. Some expenses are basic to every funeral. Many expenses, however, are determined by the selections that you make. The amount you spend on a funeral should always be balanced by what you or the estate can afford. Before making a decision on the funeral director and the type of service you want, ask for an itemized quotation. This will enable you to compare costs without emotion and help you choose services that you feel are essential.

Is There A Difference Between A Funeral Service And A Memorial Service?

A funeral service usually takes place with the body of the deceased present. And, a memorial service is a gathering to honor the deceased without the body present. A memorial service may be held close to the time of death or another time such as a birthday, anniversary, family reunion or other occasion that the family feels is appropriate.

Can I Still Have A Funeral Service If I Choose Cremation?

Absolutely. Cremation is not intended to replace a traditional funeral service. It is simply an alternative to a burial or entombment of the body of the deceased. You can still have a traditional funeral service in a church, chapel, home or other location that you and the family feels is appropriate.

What Is The Difference Between Pre-planning And Pre-arranging?

Pre-planning is the process of selecting your choices of funeral arrangements in advance and having them on file at a funeral home, in your will and/or with your family.

Pre-arranging involves pre-payment of some or all of the funeral arrangements that you choose.

Is Pre-Planning My Funeral A Good Idea?

Yes. Preplanning your funeral relieves your loved ones from the burden of having to make difficult decisions at an emotional and stressful time. It also lets you share your feelings and wishes about various aspects of your funeral service and what you would like to happen with your remains. It’s an easy way to record your personal wishes and minimize the numerous details that need to be attended to at the time of duress.